Refund policy

Cancellation, Returns & Refund Policy

At Natural Elevate, we are committed to delivering premium-quality Himalayan wellness products with the highest standards of safety and freshness.

Because our products are consumable wellness products, every return, replacement, and refund request is carefully reviewed to ensure customer safety and product integrity.

Please read this policy carefully before placing your order.

1. Order Cancellation

Orders may be cancelled only before they have been packed or dispatched from our warehouse.

Once an order has been packed or shipped, cancellation requests cannot be accepted.

Natural Elevate reserves the right to cancel any order due to:

  • Product unavailability
  • Pricing or technical errors
  • Suspected fraudulent activity
  • Payment verification issues
  • Operational reasons beyond our control

For cancellation requests before dispatch, please contact our customer support team immediately.

2. Shipping Policy

We offer FREE Shipping on all orders across India.

Orders are generally processed within 1–2 business days after successful payment confirmation or order verification.

Estimated delivery time is typically 3–5 business days, depending on your delivery location and courier operations.

Delivery timelines may vary during festivals, promotional campaigns, natural events, or unforeseen logistical delays.

3. Payment Methods

We currently accept:

  • Secure Online Payments
  • Cash on Delivery (COD)

All online transactions are processed securely through trusted payment gateways.

4. Returns, Replacements & Refunds

Due to hygiene, safety, and quality reasons, Natural Elevate follows a No Return Policy for all consumable wellness products.

However, we will gladly offer a replacement or refund after verification if you receive:

  • A damaged product
  • A defective product
  • An expired product
  • A wrong product
  • A product with manufacturing defects

Requests must be reported within 48 hours of delivery.

5. How to Request a Replacement or Refund

To help us investigate your request quickly, please email our support team with:

  • Order ID
  • Clear photos of the product
  • Photos of the outer packaging
  • Batch number (if visible)
  • Photos or videos showing the issue
  • An unboxing video (recommended for damaged or incorrect deliveries)

Once verified, we will arrange a suitable replacement or process the applicable refund.

6. Products Not Eligible for Return or Refund

Returns or refunds will not be accepted in the following situations:

  • Product has been opened or consumed
  • Product has been used
  • Request is raised after 48 hours of delivery
  • Damage caused due to improper storage or misuse
  • Customer changes their mind after delivery
  • Taste or personal preference
  • Incorrect delivery information provided by the customer
  • Failed delivery attempts due to customer unavailability

7. Refund Processing

Once your refund request has been approved:

Online Payments

Refunds will be processed to the original payment method within 5–7 business days.

Cash on Delivery (COD)

Approved refunds will be processed via bank transfer or UPI after collecting the necessary payment details.

Processing timelines may vary depending on banking partners.

8. Replacement Policy

Where applicable, Natural Elevate may provide a replacement instead of a refund.

Replacement requests are subject to product availability and successful verification of the reported issue.

If a replacement product is unavailable, an eligible refund will be processed instead.

9. Delivery Issues

If your package appears:

  • Damaged
  • Opened
  • Tampered with

Please:

  • Take photographs before opening the package.
  • Record an unboxing video whenever possible.
  • Contact our support team within 48 hours of delivery.

Failure to report within this period may affect our ability to investigate the claim.

10. Free Gifts & Promotional Offers

If an order includes complimentary products, promotional items, or free gifts, those items must also be returned whenever a return or replacement is approved.

If the complimentary item is not returned (where applicable), its value may be adjusted against the refund amount.

11. Changes to this Policy

Natural Elevate reserves the right to update or modify this Cancellation, Returns & Refund Policy at any time without prior notice.

The latest version will always be available on this page.

12. Contact Information

If you have any questions regarding your order or this policy, please contact us.

Natural Elevate

Email: support@naturalelevate.com

Website: https://naturalelevate.com

Customer Support:  +91 9549123423

We value your feedback and will carefully review your concern to provide an appropriate resolution as quickly as possible.