Shipping policy

At Natural Elevate, we are committed to delivering your orders safely, quickly, and free of charge across India. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order on our website, you agree to the terms outlined below.

Order Processing

  • All orders are processed after successful payment confirmation or order verification for Cash on Delivery (COD) orders.
  • Orders are generally processed within 1–2 business days, excluding Sundays and public holidays.
  • During festive seasons, promotional campaigns, or periods of unusually high order volume, processing times may be slightly longer.

Shipping Coverage

Natural Elevate currently ships to most serviceable locations across India.

If your delivery address falls outside our courier partners' serviceable network, we will notify you promptly. If shipment cannot be arranged, any prepaid payment will be refunded in full.

Shipping Charges

We offer FREE shipping on all orders across India.

There are no additional shipping charges at checkout for deliveries within India.

Estimated Delivery Time

Once your order has been dispatched, delivery typically takes:

3–5 Business Days

Delivery timelines are estimates and may vary due to your location, courier operations, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive your tracking details via Email, SMS, or WhatsApp, depending on the contact information provided during checkout.

Please allow up to 24 hours after dispatch for tracking information to become active.

Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order.

If delivery cannot be completed due to:

  • Incorrect or incomplete shipping address
  • Customer unavailable at the delivery location
  • Failure to answer delivery calls
  • Refusal to accept the package

the shipment may be returned to us.

Natural Elevate reserves the right to recover any additional shipping costs incurred for re-dispatch, where applicable.

Cash on Delivery (COD)

Cash on Delivery is available for selected serviceable PIN codes.

Natural Elevate reserves the right to:

  • Disable COD for certain locations.
  • Restrict COD for customers with repeated order rejections or failed deliveries.
  • Verify COD orders via phone call, SMS, or WhatsApp before dispatch.

Failure to respond to verification requests may result in order cancellation.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Transportation disruptions
  • Courier operational issues
  • High order volumes during promotional campaigns

Natural Elevate shall not be held liable for delays caused by third-party logistics providers or unforeseen events.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Natural Elevate shall not be responsible for delays, failed deliveries, or additional costs arising from incorrect or incomplete addresses, inaccurate contact numbers, or other customer-provided information.

If you notice an error in your shipping details, please contact our customer support immediately. We will make reasonable efforts to update the information before dispatch; however, changes cannot be guaranteed once the order has been processed.

Damaged or Tampered Packages

If your package arrives damaged, opened, or appears to have been tampered with, we recommend that you:

  • Refuse delivery whenever possible.
  • Take clear photographs of the package.
  • Contact our customer support within 24 hours of delivery.

Failure to report such issues within the specified timeframe may affect our ability to investigate and resolve the matter.

Lost Shipments

If your shipment is marked as delivered but has not been received, please notify our customer support within 48 hours of the delivery status update.

We will coordinate with our courier partner to investigate the issue. Resolution timelines will depend on the courier's investigation process.

Multiple Shipments

In certain circumstances, your order may be shipped in multiple packages due to product availability, warehouse operations, or packaging requirements.

Where applicable, separate tracking details will be shared for each shipment.

Order Cancellation Before Shipment

Orders may be cancelled before dispatch by contacting our customer support.

Once an order has been packed or shipped, cancellation requests may not be accepted. Please refer to our Return, Refund & Exchange Policy for more information.

International Shipping

At present, Natural Elevate ships only within India.

We do not currently offer international shipping. If this changes in the future, this policy will be updated accordingly.

Contact Us

If you are not completely satisfied with the quality of your product or your delivery experience, please feel free to contact us at support@naturalelevate.com. Our team will carefully review your concern and work towards providing an appropriate resolution at the earliest.